We’re driven by our purpose to build real communities, which enhance the lives of our residents every single day. We are seeking an Assistant General Manager to help lead our operations team.

After seven years of phenomenal growth and numerous awards, we are backed by a joint venture partnership between Legal & General PLC and NatWest Group Pension Trustee Limited. We are on course to significantly transform the later life experience in the UK with a commitment to expand our portfolio to 34 retirement villages, which equates to around 5,000 age-appropriate homes for retirees.  

If you’re looking for a career which means more and gives you more, personally, and professionally, there’s a place for you here at Inspired Villages.

The Role:

• Lead, build, and manage multiple operational teams across the village, including Food & Beverage (F&B), Housekeeping, and Night Porters.
• Oversee the smooth execution of all daily operations, ensuring high standards and exceptional service delivery.
• Empower your team leaders and frontline staff to create outstanding resident experiences aligned with our service ethos.
• Champion our organisational values, ensuring your teams embody our culture and service proposition at every touchpoint.
• Drive F&B profitability by increasing footfall, managing costs effectively, and delivering service excellence.
• Maximise ancillary revenue streams such as laundry and maintenance services, while maintaining costs within budget to support achievement of the village P&L targets.
• Ensure full compliance with Health & Safety policies and procedures across all functional teams.
• Uphold safeguarding protocols to protect residents, visitors, and team members at all times.
• Continuously improve resident satisfaction by actively driving Net Promoter Score (NPS) and Overall Satisfaction (OSAT) performance, ensuring timely delivery of team action plans.
• Foster a vibrant village environment by promoting activities, facility usage, and regular resident engagement to strengthen community bonds.
• Support local community engagement through active promotion of the village and a dynamic events calendar, including offerings for non-resident restaurant guests.
• Collaborate with the Village General Manager to manage your functional area's service charge budget with efficiency and accountability.

Key Requirements:

• A strong background in mid-level management preferably in hospitality or retirement communities’ sector
• Experience in running chargeable F&B services including budget management, labour modelling and building commercially viable services that offer choice, value and meet resident needs
• Working knowledge of current Health & Safety legislation
• Experience in running additional hospitality services
• Efficient in use of all Microsoft packages, and high level of computer skills.

The Benefits:

• Competitive salary + bonus
• 33 days annual leave (inclusive of bank holidays, pro-rated to your contracted working hours)
• Holiday buying scheme (up to a week's extra leave)
• Big birthdays off (those ending in a 0)
• Bupa Health Cashplan (including employee assistance program)
• Private Medical Insurance (individual cover)
• Life Assurance at x4 your annual salary
• 5% matched pension scheme
• Access to SMART tech
• Retail discounts on a variety of outlets
• Wellbeing hub and resources; including discounts related to wellbeing interventions
• Cycle to work scheme
• Electric car scheme
• Access to an incredible workspace, with a gym, social areas, and parking. 

At Inspired Villages, we invite everyone, regardless of background, to join our thriving community. Here, you'll be included, involved, and inspired to contribute your unique talents. We are committed to creating a culture of belonging, where uniqueness is celebrated and you’re inspired to be your best, every day. 

More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!